The Drover House
51393 196th St
Council Bluffs IA  51503
877-871-5283
sales@droverhouse.com
Returns and Exchanges
The Drover House takes great care to insure customer satisfaction. If for any reason you are
unsatisfied with your purchase simply send the product back within 14 days for a refund.
Because most shipping prices are figured into the price, and unless the product is damaged, you
will be charged for the price of shipping and you will have to pay for return shipping. Returns
shipments should be packaged in the same way you received them and insured for the full value.
Products are very carefully packaged and shipped. If for some reason your product was
damaged during shipping contact us immediately for a refund or exchange.
Shipping
No one likes to order something just to find out that it is going to cost
much more to have it shipped. That is why, on all of the products possible
the shipping cost is figured right in and there are no added shipping fees.
Most of our products are oversized and the cost of shipping for these items
does not vary much no matter where it is going. We take great care in
packaging and shipping our products. All shipments are fully insured. If
you receive a product that has been damaged in shipping you must contact
us with in 7 days of delivery.  If you have any questions please contact us.

Freight- For large items that have to be freighted, please call for a price
quote. These items are professionally packaged and crated and can be
brought right to your front door. All shipments are fully insured. If you
receive a product that has been damaged in shipping you must contact us
within 7 days of delivery.  If you have any questions please contact us.
877-871-5283
Delivery time- Orders are shipped within 1-3 business days from the time they are placed. If you
need something faster let us know. Most orders are shipped within 1 day of when the order is
placed and next day, 2-day and 3-day shipping is available contact us for rates. Packages are
shipped either UPS ground or Priority mail. Tracking information is e-mailed after the package
ships.

International Orders- We can ship to anywhere in the world. Please contact us for international
shipping rates.