The Drover House
51393 196th St
Council Bluffs IA  51503
877-871-5283
sales@droverhouse.com
Returns and Exchanges
The Drover House takes great care to insure customer satisfaction. If for any reason you are
unsatisfied with your purchase simply send the product back within 14 days for a refund.
Because most shipping prices are figured into the price, and unless the product is damaged, you
will be charged for the price of shipping and you will have to pay for return shipping. Returns
shipments should be packaged in the same way you received them and insured for the full value.
Products are very carefully packaged and shipped. If for some reason your product was
damaged during shipping contact us immediately for a refund or exchange.
Shipping- Nothing is more frustrating than trying to order an item only to find
that it is going to cost much more to have it shipped. That is why, on all of the
products possible the shipping cost is figured right in and there are no added
shipping fees. Most of our products are oversized and the cost of shipping for
these items does not vary much no matter where it is going. We take great care in
packaging and shipping our products. All shipments are fully insured. If you
receive a product that has been damaged in shipping you must contact us with in
7 days of delivery.  If you have any questions please contact us.

Freight- For large items that have to be freighted, please call for a price quote.
These items are professionally packaged and crated and can be brought right to
your front door. All shipments are fully insured. If you receive a product that has
been damaged in shipping you must contact us within 7 days of delivery.  If you
have any questions please contact us.
Delivery time- Orders are shipped within 1-3 business days from the time they
are placed. If you need something faster let us know. Most orders are shipped
within 1 day of when the order is placed and next day, 2-day and 3-day shipping is
available contact us for rates. Packages are shipped either UPS ground or Priority
mail. Tracking information is e-mailed after the package ships.

International Orders- We can ship to anywhere in the world. Please contact us
for international shipping rates.
Shipping and Returns
Order online or call toll free
877-871-5283